lpdesk wanda y

Da yawa techies samun mummunan rap ga rasa aikin gayya da kuma sadarwa basira. A stereotype shi ne, yayin da techies ne babban abin da ake horar da su yi, ba za su iya parlay da ilmi uwa sauransu. Saboda stereotype cewa techies ba zai iya sadarwa, su ma za a iya a zarge su da cewa sun rasa isassun aikin gayya basira. Saboda haka, abin da su ne chances na biyu Helpdesk teams sadarwa da juna to samu nasarar samar da wata tawagar, alhãli kuwa ba compromising abokin ciniki sabis?

Shin wannan shirin farko sauti kamar wani babban aiki? Yana sauti ba zai yiwu ba? Ba idan ka kasance m isa ya kasance a kan irin wannan Dynamite tawagar kamar mine.

A 1997, na fara aiki a Ameritech Advertising Helpdesk, wanda aka goyon bayan Yellow Pages Salespeople, Artists da kuma Data Entry daga Michigan, Indiana, Ohio, Illinois da kuma Wisconsin. A lokacin da ke kudu maso Bell Corporation samu Ameritech a 1998, hanyoyin fara canza. Daga qarshe, The Ameritech Advertising Helpdesk ya zama SBC Yellow Pages Helpdesk kuma mun kasance don taimaka wa abokan ciniki ba kawai a cikin biyar jihar Great Lakes yankin, amma abokan ciniki a cikin wasu yankuna da SBC shiru. SBC da Yellow Pages abokan ciniki a gabas a Connecticut, a tsakiyar kasar, a Missouri, kuma Kansas, a kudu maso yammacin a Oklahoma da Texas, kuma a yamma, a Arizona, Nevada da kuma California.

Akwai guda biyu Helpdesks: da Helpdesk wanda ya taimaka abokan ciniki a cikin Great Lake yankin da kuma Helpdesk cewa, goyon bayan abokan ciniki a gabashin, tsakiya, kudu maso yammacin kuma yammacin yankuna. A Helpdesk goyon bayan abokan ciniki 24/7 a lokacin weekdays, wani ɓangare na Asabar da shi a kan kira ga Lahadi. The Great Lakes Helpdesk na da game da bakwai zuwa takwas dayshift ma'aikata, biyu rana mutane da daya tsakiyar nighter. A gabashin, tsakiya, kudu maso yammacin kuma yammacin yankin Helpdesk na da game da takwas zuwa goma ma'aikata da cewa ya yi aiki daban-daban hours daga 7 na safe har zuwa 10p.m. gabashin lokaci.

Da babban shirin ya hada duka biyu Helpdesks kuma Ka yi duk na manazarta m a duk na aikace-aikace domin ya goyi bayan abokan ciniki daga duk na 13 jihohi. Alal misali, mafi yawan manazarta ke goyon bayan abokan ciniki a cikin Great Lakes yankin ya taba yi aiki tare da VMS tsarin, amma sun kasance sosai saba da tsarin kama da magani Helpdesk software. Conversely, mafi yawan manazarta ke goyon bayan abokan ciniki a gabashin, tsakiya, southwester da kuma yammacin Amurka da aka horar a kan VMS tsarin, amma bai yi aiki tare da magani.

Da yake in Information Tech